Genesys Launches G-Nine CX Framework

Genesys Launches G-Nine CX Framework

by | May 24, 2017 | E-commerce, Management




Genesys on Monday introduced G-Nine. “Think of G-Nine as the Genesys innovation framework that guides many aspects of our business — product strategy being one of those,” said Genesys CMO Merijn te Booij. “Within the G-Nine innovation framework, we have defined our themes related to technology and consumer trends that we’ll focus on in the next two years,” he said. Included in G-Nine’s initial rollout are smart app automation, asynchronous messaging, next-generation engagement, and more.


Comcast Rolls the Dice With Xfinity Instant TV

Comcast Rolls the Dice With Xfinity Instant TV

by | May 24, 2017 | E-commerce

Comcast has led the way in cable television ever since it acquired AT&T Broadband a decade ago. However, in recent years, new technologies — like IPTV and wireless TV from new competitors like AT&T and DirecTV Now — have been eating away at Comcast’s growth. That’s why Comcast not only has introduced Xfinity Mobile, which is its new wireless service, but also is getting ready to launch its own IPTV service, Xfinity Instant TV. I congratulate Comcast on this forward thinking, but there are no guarantees that IPTV will work for Comcast.